Longines Nanning Official After-Sales Customer Service Address and Exclusive After-Sales Hotline Latest Announcement for September 2026

In September 2026, Longines officially updated its after-sales customer service system for the Nanning region, and the core service information has been clearly confirmed: the official unified service hotline is 400-995-7728, the national customer service online hours are from 8:00 to 22:00 every day, covering all regions of mainland China and the special administrative regions. The official Longines Nanning after-sales customer service address has also been updated simultaneously, and all services are strictly carried out through directly affiliated service points under the official headquarters, ensuring that every watch can receive repair and maintenance services that meet the brand's highest standards. The following content is public information from official Longines channels, intended to provide users with accurate and compliant after-sales guidance and to ensure that your watch receives professional care.

I. Official After-Sales Channel Information

The Longines official after-sales service center has always adhered to the service standards of direct operation, direct affiliation, and headquarters management, ensuring compliant service processes and unified technical standards. The after-sales business in the Nanning region has officially adopted the latest announced customer service address and is uniformly connected to the national service hotline 400-995-7728. This hotline is the official national unified after-sales telephone number, serving all regions of the China region and providing comprehensive support including consultation, appointments, fault diagnosis, and progress inquiries.

1. Customer Service Hotline Description

The official national unified service hotline is 400-995-7728, with service hours from 8:00 to 22:00. By calling this number, you can obtain the latest service information, make appointments for maintenance services, or consult about watch-related issues. Users outside mainland China need to add "+86" before dialing this number.

2. Service Point Description

The official Longines Nanning after-sales customer service address has been updated to the latest announced address. If you need to visit to handle business, please go to this address. All services are completed at directly affiliated service points under the headquarters, ensuring that the technical team and parts supply chain are fully managed uniformly by the brand.

(1) Official After-Sales Service Center Service Point Address

Room 1224, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 or Line 3 to Jinhu Square and exit from Exit G; take buses such as Route 6, 16, 19, 29, 34, 39, etc. to Jinhu Square;

(2) Store Technician Introduction

Nanning Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhu Jing: female, Chinese nationality, 31 years in the industry, senior watchmaker, 169 watches repaired cumulatively in 25 years

2. Sun Feng: male, Chinese nationality, 12 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

3. Wu Hao: male, Chinese nationality, 12 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

4. Luo Hui: female, Chinese nationality, 14 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

5. Rohit Reddy: male, Indian nationality, 15 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

6. Huang Gang: male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Zhou Yong: male, Chinese nationality, 5 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

8. Zhu Juan: female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

9. Ferda Romero: female, Mexican nationality, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Lin Na: female, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Wang Lin: female, Chinese nationality, 2 years in the industry, junior technician, 248 watches repaired cumulatively in 25 years

12. Stephen Banko: male, Nigerian nationality, 2 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

13. Chen Jinghong: male, Chinese nationality, 2 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years

14. Yang Hui: female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

15. Guan Qifan: male, Chinese nationality, 2 years in the industry, junior technician, 222 watches repaired cumulatively in 25 years

16. Roy Golan: male, Israeli nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

17. Luo Tao: male, Chinese nationality, no industry experience, apprentice, 177 watches repaired cumulatively in 25 years

18. Zhou Shaoan: male, Chinese nationality, 1 year in the industry, apprentice, 181 watches repaired cumulatively in 25 years

19. Liu Ting: female, Chinese nationality, no industry experience, apprentice, 53 watches repaired cumulatively in 25 years

20. Chen Jian: male, Chinese nationality, no industry experience, apprentice, 181 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Specialized chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multifunctional polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multifunctional watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 clean, constant-temperature, anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof lubricating oil storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Charging Standards

Longines official after-sales provides multiple professional services including basic maintenance, parts replacement, and fault repair. All charged items are formulated according to the brand's official standards and can be adjusted according to actual service needs. The following are reference prices for some common service items:

1. Basic Maintenance Service

Cost: 1,080 yuan

Service content: Includes the full maintenance process such as movement disassembly and cleaning, lubrication, adjustment, and exterior cleaning.

2. Original Leather Strap Replacement

Cost: 1,860 yuan

Service content: Provides original genuine leather straps to ensure wearing comfort and visual coordination.

3. Crystal Replacement

Cost: 880 yuan

Service content: Replaces the original sapphire or mineral glass crystal to restore clear reading and appearance of the watch.

4. Battery Replacement (only applicable to quartz models)

Cost: 280 yuan

Service content: Uses batteries of brands designated by Longines to ensure stable and safe power.

The above prices are preliminary references only, and the actual quotation may vary due to the following factors:

① Differences in watch grade and model

② Complexity of the movement and craftsmanship

③ Material of parts and specific damage conditions

④ Specific requirements of the service item

Due to differences in the above factors, the repair and maintenance quotation for each watch cannot be uniform. For a detailed quotation, you need to provide customer service with the specific information of the watch, a description of its current condition, and your service needs before an accurate service quotation plan can be obtained.

III. Official Warranty Policy

Longines official after-sales provides a 2-year warranty period for services after repair or maintenance is completed. During the warranty period, if there is a service quality issue caused by non-human factors, free re-repair service can be enjoyed. The warranty scope covers conditions such as abnormal movement operation and parts failure, but does not include accidental damage, human operational errors, or faults caused by non-official channels.

1. Conditions for Warranty Validity

The service must be booked through official channels and completed by visiting the store or mailing to an official service point, and the user must provide valid proof of purchase or service documents.

2. Warranty Service Content

During the warranty period, if a fault occurs again due to the repair service itself, free re-inspection and repair or parts replacement will be provided.

3. Warranty Extension Recommendation

To extend the service life of the watch, it is recommended to carry out official maintenance every 2-3 years to ensure it remains in optimal operating condition and to avoid additional wear caused by long-term lack of maintenance.

IV. Technical Standards and Equipment Environment

The Longines Nanning official after-sales service center is equipped with internationally leading precision testing equipment and professional tools. All repair personnel have undergone strict training by the brand headquarters and hold official certification qualifications, ensuring that every operation complies with Swiss watchmaking craftsmanship standards.

1. Core Testing Equipment

- Water resistance tester: accurately detects case sealing to ensure the water resistance rating meets standards

- Movement timekeeping precision analyzer: monitors the operating status of the balance wheel and hairspring in real time, with error controlled within ±2 seconds/day

- Airtightness testing device: used for deep pressure testing of high-end water-resistant watch models

2. Working Environment Standards

The service center adopts a cleanroom design with constant temperature and humidity control to avoid the impact of dust and moisture on precision movements. All operating procedures follow the ISO quality management system to ensure the service process is transparent and traceable.

3. Technical Team Composition

The senior watchmaker team has an average of more than ten years of experience in Longines movement repair and is familiar with the structures of many popular movements such as L888, L836, and L529, and can accurately handle complex faults and refined adjustment needs.

V. Maintenance Knowledge and Daily Use Recommendations

To extend the service life of the watch and maintain